📞 1300 579 438
✉ info@swiftskills.edu.au
📍 403 87 Overton Rd, Williams Landing VIC 3027
📞 1300 579 438
✉ info@swiftskills.edu.au
📍 403 87 Overton Rd, Williams Landing VIC 3027
Straight answers about fees, refunds, study, certificates and support.
Security $1,250 · Accounting & Bookkeeping $4,750 · Diploma of IT $8,250 · Advanced Diploma of IT $15,750 · White Card $99. Totals include tuition, registration ($250) and materials ($500) where applicable; tuition is GST-exempt.
Long courses take a $1,500 deposit with the balance by instalments. We never hold more than $1,500 prepaid. Security ($1,250) and White Card ($99) are paid in full at registration as they sit under that cap.
Credit card or EFT, within 5 days of invoice or before commencement — whichever comes first. Cash is not accepted.
10+ business days before commencement: full refund. 9 business days or less: 75% refund. See the Fees & Refund Policy.
Not ordinarily — though the CEO may grant a credit or refund for demonstrated extenuating circumstances. If we cancel or cease a course, you receive a full refund for services not delivered plus a Statement of Attainment for completed units.
Deferral: before commencement, ≥5 working days notice, up to 6 months. Substitution: up to 5 working days before start. Transfers: any time, subject to availability and credit crossover.
You receive detailed feedback, extra training and re-assessment — three attempts in total at no additional cost.
Using AI to generate full or partial assessment answers, workplace documents or portfolios — or to bypass skill development — is academic misconduct. We monitor for AI-generated content.
Yes — Credit Transfer for units already achieved, RPL for skills from work and life. Significant credit reduces fees and duration.
Within 30 calendar days of completion, once all fees are paid and your USI is verified. Duplicates reissue within 2 weeks of payment.
LLN help, disability liaison, study assistance, reasonable adjustments and welfare referrals — all free, with an individual Student Support Plan where needed.
In writing to info@swiftskills.edu.au — acknowledged in 2 working days, resolved within 7 days, written outcome in 5 working days; assessment appeals within 7 calendar days of your result. External options include the National Training Complaints Service on 13 38 73. Full process.
Access your learning materials, submit assessments, view results, and manage your enrolment through our online learning management system.
All the information you need as a student at Swift Skills, in one place.
Everything you need to know about studying with Swift Skills — enrolment, fees, assessment, conduct, support and your rights.
Required before training commences. Learn what a USI is, why you need it, and how to create one for free in 5 minutes.
Your right to a fair, transparent resolution. Our step-by-step complaints and appeals process, including external escalation options.
Understand your fee protection rights, our refund schedule, and how to request a refund or withdrawal from training.
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The terms governing your enrolment and use of Swift Skills’ services, facilities and online platforms.
Answers to common questions about enrolment, assessment, fees, USI, RPL, and more.
Browse all nationally recognised qualifications offered by Swift Skills, including entry requirements and course details.
Speak to a member of our team about enrolment, support needs, or any question about your training. Academic and welfare support — including LLN assistance, disability liaison, study help and referrals to external services — is available to every student at no cost, with an individual Student Support Plan developed where needs are identified.