Version: 1.0 | Effective: 1 January 2026 | Review: January 2027
Swift Skills is committed to fair and transparent fee and refund practices in accordance with the Standards for RTOs 2025 and Australian Consumer Law. This policy applies to all students enrolled in a Swift Skills course.
1. Fee Schedule
Current course fees are published on each course information page and in the pre-enrolment Course Information Sheet provided before enrolment. All fees are stated in Australian dollars (AUD) and are inclusive of GST where applicable.
2. Refund Schedule
| Circumstance | Refund Amount |
|---|
| Notice to cancel enrolment 10 or more business days before course commencement | Full refund of fees paid (including where you registered within the 10 business days before commencement) |
| Notice to cancel enrolment 9 business days or less before course commencement | 75% refund of fees paid — 25% is retained to cover staff and resources already committed |
| Cancellation after the course has commenced (written notice required) | No refund of fees (CEO discretion may apply — see below) |
| Swift Skills cancels a course (e.g. insufficient intake numbers) | Full refund of all fees paid |
| Applicant’s enrolment is declined by Swift Skills | Full refund of any fees paid |
3. Exceptional Circumstances
The Chief Executive Officer may exercise discretion in all situations where a student can demonstrate that extenuating or significant personal circumstances led to their withdrawal. In these cases the student should be offered a full credit toward the tuition fee in another scheduled course in lieu of a refund; the CEO may also authorise a refund of tuition fees where circumstances require. Supporting documentation will be required.
4. How to Request a Refund
Complete and sign the Refund Request Form (available from reception or this website) and submit it to info@swiftskills.edu.au, including your nominated bank account for EFT payment
Swift Skills will acknowledge your request within 2 business days
Approved refunds are paid within 14 days of your written notice to cancel, via electronic funds transfer to the bank account nominated on your Refund Request Form
Refunds will be returned via the original payment method where possible
5. Protection of Fees Paid in Advance
Swift Skills does not collect more than $1,500 in fees from any individual student in advance of the commencement of training, in accordance with the requirements of the Standards for RTOs 2025. If a student is enrolled in a course where fees exceed this amount, payments are staged in accordance with student progression through the training.
6. Australian Consumer Law
Nothing in this policy limits the rights of students under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If you believe you have a consumer protection concern, you may contact Consumer Affairs Victoria on 1300 558 181 or visit consumer.vic.gov.au.
7. Complaints About Refunds
Other refund conditions
Enrolment/registration fees are non-refundable in all circumstances.
Textbooks and training workbooks already supplied are non-refundable.
Refunds are not transferable to another person.
No refunds are made for classes missed due to exams, excursions or other obligations outside the normal class schedule.
Students whose enrolment is cancelled for behavioural misconduct after formal warning are not entitled to a refund.
Fee protection: we never require prepaid fees in excess of $1,500 before services are delivered. Courses under $1,500 are generally paid in full before commencement.
GST: training tuition fees are GST-exempt under section 38-85 GSTR 2003/1 (some miscellaneous charges may attract GST).
If terms and conditions of enrolment change, students are informed 28 days before changes take effect.
